Terms of Service

 OVERVIEW

This website is operated by Jelly Drops. Throughout the site, the terms “we”, “us” and “our” refer to Jelly Drops. Jelly Drops offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Jelly Drops, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jelly Drops and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at shop@jellydrops.co.uk.

 

SECTION 21 - CHARITY AFFILIATE AGREEMENT

Jelly Drops will donate to Alzheimer’s Society (Charity Number 296645) a donation of 10 % of the price of each Product purchased by a customer who has accessed the Jelly Drops online shop directly through the Alzheimer’s Society online shop.

 

    FAQ

    Find the most frequently asked questions below.

    • Designed to support your hydration and health, our formula provides a healthy vitamin boost without clashing with other supplements you may be taking. 

      Each pack contains 0.28 mg of Vitamin B6, 24 μg of Vitamin B9, and 0.50 μg of Vitamin B12.

      The NHS guidelines suggest daily limits of 200 mg for B6 and 1 mg for B9—both far above what you’d get, even if you enjoyed several packs. No upper limit is currently set by the NHS for B12.

      Since everyone’s health is unique, it’s best to check with your medical professional if you have any concerns.

    • Once you’ve placed your order, there’s a small window of time to make any changes, so be sure to double-check your shipping and contact details before completing your order. After your payment is processed and an order number is generated, your order is considered complete, and you’ll receive a confirmation email.

      We’re here to help and will do our best to accommodate any changes, but we can’t always guarantee we can catch your order before dispatch. If you need to cancel or adjust your order, please reach out before the order is labelled for dispatch, and we’ll process a full refund if we’re able to cancel.

      Subscriptions

      You can cancel your Jelly Drops subscription at any time through your Jelly Drops Account or by contacting us. We only ask for a quick reason so we can improve, but no pressure! Just a quick reminder — subscription cancellations won’t affect any orders that have already been processed, as once an order number is created, it follows our Returns Policy.

    • As with drinking water or eating healthy foods, how many Jelly Drops you consume is completely up to you, and by eating more you can help further boost your hydration.

      Made with 95% water, Jelly Drops are sugar free, fat free and contain only 2g of carbohydrates per serving, meaning that many aspects people often need to control in their diet are not an issue with eating too many Jelly Drops.

      As everyone is unique and has their own individual health requirements, you should still consider any specific dietary advice you are following. If you have any questions or concerns, we recommend checking with your relevant medical professional. If you require any additional information on the ingredients, including the electrolyte breakdown, please get in touch.

      Each pack of Jelly Drops contains 50ml of water. Vitamin wise, each pack contains 20% of the Nutritional Reference Value (NRV) of B6 (0.28 mg), B9 (24 μg), and B12 (24 μg), offering an essential vitamin boost whilst staying well within recommended guidelines.

      The NHS recommends that you should have no more than 200mg of B6 each day and no more than 1mg of B9, both far above what you’d receive even if you had dozens of packs, or if you ate a regular amount alongside existing sources of vitamins. The NHS currently does not recommend an upper limit for B12.

      You can have up to 25 pots of Jelly Drops a day… but honestly, that sounds like a lot of snacking – even for us!😄

    • Jelly Drops are sugar-free and contain only 2g of carbs per pack (9 drops, referred to as a "portion" in the table below). 

      If you’re unsure about including them in your diet, we recommend speaking with a medical professional. We recommend using the table below to help with nutritional planning.

    • From the vibrant colours to the thoughtful design, every detail of Jelly Drops was created to be enjoyed by as many people as possible. 

      Have a suggestion to make them even better? Whether it’s about the product, packaging, or service, we’re here to listen and improve so please get in touch.

    • Lewis’ grandma was the inspiration behind Jelly Drops, and we couldn’t think of a better way to honour her than by including her name in the company—'Pattinson'.

      Watch the story below!

    • Made in the UK with care! Our state-of-the-art facility that guarantees the best quality and safety standards for every drop!💧

    • Yes, our packaging is recyclable! Simply separate it into its parts—cardboard (including the delivery box) goes with cardboard recycling, and the individual packs go with plastic. 

      We’re still working on the film, which isn’t recyclable yet, but we’ll keep you updated!

    • Express delivery isn’t available at the moment, but with our standard service, your Jelly Drops should arrive within 1-3 working days! 

      We’ll send a tracking link when your order is dispatched, so you can stay in the loop. You can also set delivery preferences, like choosing a specific date, a neighbour, or a safe place to leave your parcel. Orders are shipped via Royal Mail, Evri, or DPD depending on size, but we can be flexible—just let us know if you have a courier preference.

      Shipping Costs:

      Subscription sample: £2.95

      21x pack: £4.95

      42x pack: £6.95

      Please Note: If you’re based in the Highlands, Islands, Isle of Man, Scilly Isles, or Channel Islands, delivery may take up to a week. For information on International shipping please see here.

    • We’ve kept Jelly Drops soy, dairy, gluten, and sugar-free to make them as inclusive as possible. 🌍 Plus, our facility is completely tree nut and peanut-free too. Not sure if they’re right for your needs? Contact us anytime, and we’ll be happy to help.

    • Jelly Drops are available in 6 tasty flavours: strawberry, raspberry, blackcurrant, orange, lemon, and peach– all made with natural flavourings and non-artificial colours.

      Apologies, we currently don't offer customised flavour options.

    • Jelly Drops are made with 95% water, but they won’t melt, burst, dissolve or have a liquid centre!

      We’ve designed them with a solid texture that’s still super easy to eat. Many people say they feel a bit like traditional jelly, but they’re different from traditional sweets like wine gums or jelly beans.

    • We suggest you consume 2 to 3 packs each day, to provide a hydration boost and gain the optimal health benefits from the added B vitamins and electrolytes.

      Each individual pack of Jelly Drops contains around 9 jelly treats which is the equivalent of 50ml of water.

      As with any food that provides health benefits, it’s completely up to you how many you eat. But every pack will contribute to supporting your daily health and hydration needs.

      If you are struggling to eat the suggested 2 to 3 packs per day, then rest assured that every pack consumed will provide much needed additional water intake, as well as the associated health benefits from the vitamins and electrolytes. Many people find it easier to increase the amount they eat over time.

      Remember, with Jelly Drops we are trying to top up hydration levels, and not replace liquids. So if your loved one likes cups of tea, but struggles to drink a glass of water, we suggest you keep offering your loved one their favourite drink. A good tip is to offer your loved one Jelly Drops at certain times of the day, so for example when your loved first wakes up, with meals or when your loved one is watching TV.

      As everyone is unique and has their own individual health requirements, if you have any questions or concerns, we encourage you to consult a medical professional.

      Please see here for the full ingredients and nutritional information.

    • Our subscription is the best way to try and enjoy Jelly Drops. You’ll receive a free sample, save on each delivery, and have Jelly Drops sent regularly in a mix of flavours.

      We know things can be unpredictable, so we’ve made sure our subscription plans are flexible. No fees, no long-term commitments—edit or cancel your plan whenever you like!

      If you ever need to change or cancel your plan, just let us know before the next payment is due. 

      With the subscription, a 42x pack (9 drops/50ml of water per pack) costs £41.58, plus £6.95 for tracked delivery in 1-3 working days. You’ll save £15.12 per delivery compared to one-off purchases.

      Choose your preferred delivery frequency and we’ll ensure you don’t run out of Jelly Drops!

    • Our subscription plans are completely flexible, with no minimum terms, and you can cancel anytime—we totally understand!

      If you’d like to cancel, you can contact us directly or manage it yourself through your Jelly Drops online account:

      Log in to your account and click on the Manage Subscriptions tab.

      Scroll down and select Reschedule, pause, or cancel this subscription.

      Choose to either pause your subscription temporarily or click Cancel subscription to stop it entirely.

      Pick the reason that best explains your decision (your feedback helps us improve!) and click Next. Then confirm by selecting Cancel my subscription. You’ll receive a confirmation email right away.

      Keep in mind that cancelling a subscription doesn’t affect any orders that have already been processed and charged. If you’ve received a confirmation email for an upcoming delivery, let us know as soon as possible if you’d like to cancel. We’ll try our best to make changes, but once it’s being dispatched, adjustments may not be possible.

    • Jelly Drops come with at least 8 weeks of shelf life from delivery—just store them in a dark place to prevent colour fade.

      Once a pack is opened, it’s best to enjoy them within 1 day for maximum water content, though they’ll stay good for up to 7 days if covered.

      While refrigeration isn’t required, it’s a great way to enjoy them as a refreshing treat!💧

    • We’re so grateful for the incredible interest from around the globe!🌍 Although we’re still working on shipping to more countries, we’re so excited to now deliver to the USA and Canada! 🎊 

      To shop, click the flag in the top-right corner of our homepage or visit www.jellydrops.us or www.jellydrops.ca.

      If your country isn’t on the list just yet, make sure to sign up for our mailing list to be the first to know when Jelly Drops will be available near you! 📨

    • We accept returns within 14 days of delivery for UK orders. Unfortunately, refunds or exchanges aren’t available after 14 days or for orders shipped outside the UK. 

      To initiate a return, please get in touch with us for the return address.

      Please note:

      You’ll need to cover the cost of return shipping.

      Delivery charges aren’t refundable.

      Always keep your courier receipt for reference. For larger value packs, tracked shipping or insurance is highly recommended.

      Refunds (if applicable)

      Refunds are processed within 7 working days of receiving and approving your return. Please get in touch before sending anything back, as unapproved returns may not qualify.

      Haven’t received your refund yet? Double-check with your bank, as processing times can vary.

      Exchanges 

      If your Jelly Drops arrive damaged, reach out to us with photos and we’ll arrange a replacement or refund depending on the situation.

    • Jelly Drops are 100% vegan-friendly! We use plant-based gelling agents instead of gelatin and would never conduct animal testing.

    • Jelly Drops are soft and easy to chew—and denture friendly. Although, they don’t dissolve, melt, or burst, so they need to be chewed thoroughly before swallowing. 

      If swallowing difficulties are a concern, we recommend consulting a Speech and Language Therapist before consuming.

      Jelly Drops have been independently assessed as Level 7 on the IDDSI Framework, which supports safer food and drink options for those with swallowing needs.

      See the PDF below for the approximate drop measurement.

    • No, Jelly Drops don’t need to be stored in the fridge. But feel free to pop them in the fridge if you like them chilled. Many of our customers prefer them out of the fridge as a refreshing treat! Just avoid freezing or leaving them in the sun💧

    • We love hearing from you! 💬 Follow us on Facebook, Instagram and Twitter with #jellydrops or read heart warming stories from our community on our site.

      For any order enquiries or questions, the team are available via email hello@jellydrops.com 

      Our team is available Monday–Friday, 9am–5pm. While we’re a small and dedicated team, we aim to respond to emails within one working day.

    • Jelly Drops aren’t available in retail stores yet, but ordering online is quick and simple!

      Our multipacks include individual packs (each holding around 9 drops): 

      21x pack (berry flavours): £31.50 + £4.95 shipping

      42x pack (all flavours): £56.70 + £6.95 shipping 

      Subscriptions

      Subscriptions offer the best value and are super flexible:

      Try a free 2x pack sample (just £2.95 shipping).

      Save with the 42x pack at £41.58 + £6.95 shipping.

      You’re always in control—pause, cancel, or edit anytime. Read more about subscriptions here. 

      Interested in Jelly Drops for your business or care home? See here for more information on bulk order pricing.

      Need help or would like to order over the phone? Give us a call toll-free within the UK on 0808 164 8977

    • Jelly Drops can be purchased as a one-off order or as part of a recurring subscription, depending on the option selected at checkout. 

      Payments are made online only through our website via debit or credit card only. We accept Visa, MasterCard and American Express. 

      Before confirming your order on checkout, it is likely you will need to complete an extra verification step with your bank to approve the transaction. Please ensure your contact details are up to date with your bank or have access to your banking app. 

      Once an order is confirmed, payment is taken immediately and confirmation is presented onscreen and through email. If your payment fails you will be notified onscreen and have the opportunity to try again, but your order will not be confirmed until payment is successfully taken and order confirmation is generated.

      It is your responsibility to ensure that the details entered at point of purchase are correct and this includes the postage address and email address. If you have not received the email order confirmation or have any problems making a payment, please contact us.

      Please see the page here for the Terms or Service and here for the Privacy Policy.

      Subscriptions

      You have the option to subscribe to regular deliveries, instead of making individual purchases by selecting the ‘GET FREE TRIAL’ option at checkout (Or by selecting ‘CLAIM YOUR FREE TRIAL’ through the page https://www.jellydrops.com/pages/free-trial). For each sample that is ordered from our website an attached subscription applies.

      By default we will only charge you the postage fee to ship the 2x pack sample. The first subscription box, the 42x pack, will activate 10 days later. From there, we will automatically charge your card in line with your chosen frequency. If you choose to send the first subscription box alongside the sample by selecting this option at checkout, the chosen frequency will apply from that date. 

      There are no fixed contracts and your subscription will automatically continue unless you cancel or modify your subscription before your next scheduled payment date. We will send you a courtesy email reminder 3 days prior to the order being created. If a payment fails, it will reattempt automatically daily and you will be notified. A failed payment does not signify the cancellation of a subscription.

      Any changes made to a subscription impact future orders only and not any orders that have already been created. This includes if your subscription was cancelled but an order had already been created, this will need to be cancelled separately. 

      Subscriptions can be changed or cancelled at any time but we cannot guarantee an order can be changed or cancelled once it has been created. 

      Returns & Order Issues

      We can accept returns within 14 days of delivery within the UK. Orders placed outside of the UK cannot be returned. 

      To be eligible for a return, your item must be unopened and in the original packaging. We cannot accept returns of an incomplete box. 

      To return your Jelly Drops, please contact us to receive the return address.

      You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. We don’t guarantee that we will receive your returned item, so please keep your receipt from the courier for reference.

      Any approved refunds will be via your original payment method only. Processing times vary between banks but please allow up to 7 working days for the funds to show back in your account.

      Missing Deliveries: When a delivery goes missing at no fault of the customer, we will arrange a replacement or refund as required. Under our courier terms and conditions, orders can only be classed as missing after 15 days from the last courier tracking update. Any issue must be raised within 45 days of the last tracking update.

      Damaged Deliveries: Deliveries that have been damaged in transit will be eligible for a part or full refund or replacement, as appropriate to the level of damage. Any claims relating to damaged deliveries must be made with photos of the damage, as required by our couriers' terms of service.

    • Here's what makes up a Jelly Drop!

       

      Ingredients: Water (95%), Maltodextrin, Gelling Agents (Gellan Gum, Xanthan Gum, Locust Bean Gum, Acacia Gum, Agar), Dextrin, Sodium Citrate, Sodium Chloride, Potassium Chloride, Natural Flavourings, Colours (Curcumin, Concentrated Carrot Extract), Flavour Enhancers (Lactic Acid, Malic Acid, Citric Acid), Sweetener (Sucralose), Preservatives (Potassium Sorbate, Sodium Benzoate), Vitamin B6 (Pyridoxine Hydrochloride), Folic Acid, Vitamin B12 (Cyanocobalamin).

       

       

      For more information, including the electrolyte breakdown, see the PDF attached below and just get in touch if you need any further detail.

    • Need to adjust your Jelly Drops delivery schedule? Don’t worry—you’re in control! You can skip your next delivery, delay payments, or change how often your orders arrive—anytime! 

      If your order is already being prepared, contact us right away. While we’ll try our best to stop it, we can’t guarantee cancellations once it’s on its way

      To update your subscription, log in to your Jelly Drops account or get in touch with our team. We’re always here to assist!

    • Want to surprise a loved one with Jelly Drops or send them directly if you are unable to visit? You can easily have them sent directly to your loved one via our website. 

      When you’re checking out, we recommend entering your email address to receive order confirmation and tracking details. In the first ‘Delivery’ section, just add your loved one’s details, and don’t forget to untick the box under the ‘Payment’ section. This will let you add your billing address instead.

      Just a heads-up: we won’t include any invoices in the shipment!

    • You can easily download a digital copy of our leaflet below to share with others. If you prefer physical copies, just ask and we’ll pop some in the post for you! ✉️

    • Jelly Drops are classed as a normal confectionery product and haven’t undergone specific evaluation for pregnancy. However, many pregnant customers have enjoyed them and shared only positive feedback!

      For a full ingredient and nutritional breakdown, see the article here. If you have any concerns, we suggest seeking professional medical advice before consuming.

    • Jelly Drops are currently only available to purchase directly through our website: www.jellydrops.com

    • We don’t have sample sizes to buy just yet, but our subscription is the perfect way to try Jelly Drops!

      Your first order includes a free 2-pack sample—just cover £2.95 for postage. It’s a simple way to see if Jelly Drops are right for you.

      Not ready to continue? No problem—cancel anytime before your first subscription box charge, no questions asked (though we’d love your feedback!).

      Please note that individual packs aren’t available to buy, and the subscription sample isn’t offered as a one-off.

    • Our subscription is the most cost-effective way to order, but you don’t have to! Both of our 21 and 42 multipacks can be purchased as one-off orders at any time—just select ‘One-Time’ Purchase at checkout.

    • We’re sorry you’re facing this issue! There are two main reasons why this could happen, but don’t worry—we’re happy to help. You can always contact us, and we’ll be happy to take your order over the phone.

      Card verification

      As with all online purchases, your bank needs to approve the payment before your order goes through. After entering your payment details and clicking ‘Place my order,’ you may be prompted to approve the payment, either through your banking app or a call/message from your bank. 

      If you’re not getting messages, check with your bank to make sure your contact info is up-to-date, and then try again.

      iPad devices

      We’ve noticed that some older iPads may have trouble processing orders. If you’re using an older iPad, try updating it or using a different device to complete your order.

    • Hydration matters to everyone, which is why Jelly Drops are loved by a wide range of people—not just those living with dementia. They are perfect for anyone looking to boost their hydration or seeking a healthy treat!

      Made with 95% water, plus added electrolytes and B vitamins, they’re sugar-free and non-laxative. If you or your loved one is on medication or undergoing treatment, it’s always best to check with your relevant medical professional.

      Please remember, however, that Jelly Drops are not suitable for people with swallowing difficulties.

      You can find the full list of ingredients in the article here and just let us know if you need any more information.